Monitoring, Telemetry and Observability are important aspects of infrastructure. The public cloud becomes the gold standard in demonstrating both active and passive monitoring. With a vast landscape of platforms, products, services, solutions, frameworks and dynamic clouds, modern IT infrastructure has enormous complexity to overcome to set up monitoring. Yet, they are seldom explained. In this article, we list five such challenges.
The first is the most obvious by nature of a diverse landscape and this is complexity. Contemporary environments for many teams and organizations are dynamic, complex, ephemeral and distributed. Tools for monitoring must keep up with these. To set up monitoring for a big picture that spans hybrid stacks and environments, one must grapple with disconnected data, alerts and reports and engage in continuously updating tagging schemas to maintain context. So, the solution to addressing complexity, unified observability and security with automated contextualization is a key solution. A comprehensive solution can indeed monitor containers, hosting frameworks like Kubernetes, and cloud resources. Topology and dependency mapping enable this flexible and streamlined observability.
The second challenge is the sprawl of tools and technologies for monitoring that are often also disconnected. Do-it-yourself and open-source solutions for monitoring were partly to blame for this. Leveraging built-in solutions from the cloud eases the overall efficiency and effort involved. This challenge has often resulted in a patchwork view, blind spots and duplicated efforts and redundant monitoring. This implies that a solution would comprise of a single, integrated full-stack platform that reduces licensing costs, increases visibility to support compliance, and empowers proactive issue remediation and robust security.
The third challenge is the sheer size of MELT (Metrics, Logs and Traces) data. With the ever-increasing volume, variety and velocity of data generated, IT Teams are tasked with finding ways to ingest, store, analyze and interpret the information often grappling with numerous and disconnected ways to do each. This results in critical issue being buried under a ton of data or overlooked due to unavailability or inadequate context which results in delayed decision making and potential for errors whose cost and impact to business are both huge and indeterministic. The right modern monitoring tool acts as a single source of truth, enriching data with context and not shying away from using AI to reason vast volumes of data. It would also have sufficient processing to emit only quality alerts and reduce triage efforts.
The fourth challenge is troubleshooting and time to resolution because teams suffering from glitches and outages do not have the luxury to root cause incidents as they must struggle to restore operations and business. As users struggle with frustrations, poor experiences, insufficient information, and the risks of not meeting Service Level Agreements, there is decreased productivity, low team morale and difficulty in retaining the most valuable employees in addition to fines that can be incurred from missed SLAs. A true monitoring solution will come with programmability features that can make triaging and resolving easier. AI can also be used to find patterns and anomalies so that there can be some proactive measures on approaching thresholds rather than being reactive after incidents.
The fifth challenge is the areas of the technological landscape that either do not participate in monitoring or do so insufficiently. In fact, data breaches and hacks that can result from incomplete monitoring have devastating financial consequences, fines and legal fees besides damaged market reputation that erodes stakeholders’ and customers’ trust. A single-entry point for comprehensive monitoring across entire infrastructure is a favored solution to meet this challenge. By visualizing the dependencies and relationships among application components and providing real-time, end-to-end observability with no manual configuration, gaps, or blind spots, a monitoring solution renders a complete picture.
Reference: Previous articles.
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