Emerging Trends of AI in Autonomous Business:
The digital business era is maturing, with industry-leading enterprises seeking the next technology-enabled business growth curve. Autonomous business is a style of business partly governed and majority-operated by self-learning software agents, providing smart products and services to machine-customer-prevalent markets in a programmable economy. Executive leaders should factor autonomous business concepts into their long-range business strategy cycle, identify early "land grabs" needed to secure a competitive foothold, and pay attention to the possible arrival of machine customers in markets. The concept of autonomous business is still emerging, and its contours may assume a different market term in the future. It is characterized by a style of business partly governed and majority-operated by self-learning software agents, providing smart products and services to machine-customer-prevalent markets. Examples of autonomous business include fingerprint recognition door locks, people-tracking camera drones, voice assistants and chatbots.
Operating in a programmable economy involves organizations trading with customers and other entities via blockchain decentralized ledgers, using smart contracts and digital tokens for value exchanges. This evolution of autonomous business will not be fundamentally dehumanizing, but it will lead to a four-day workweek in advanced economies, but not mass unemployment and societal crises. The definition of autonomous business is indicative rather than absolute, and it follows from prior evolutionary stages of digital and information-technology-enabled business capability and strategic value focus. Autonomous business builds on the prior phases, which will continue to grow and add value, even if their progress rate slows as autonomous business matures. It will rely heavily on golden thread business technology capacities, such as composability, that have helped weave the previous eras and continue to evolve and advance.
The next era, "metaversal business," is expected to emerge from the integration of people into cyberspace, blurring the boundary between humans and machines. However, widespread deep immersion in cyberspace is unlikely, and direct interfacing is unlikely before the 2040s. Autonomous business will become a significant macro business technology concept in industries like mining, financial services, automotive, aerospace, defense, smart cities, medicine, research, higher education, and entertainment. It will depend on technologies that are already available and rapidly advancing, and will involve machine-controlled operations, augmented governance, and interaction with customers and other businesses through blockchain-enabled mechanisms. The programmable economy, based on distributed and decentralized digital resources, supports the production and consumption of goods and services, enabling innovation, entrepreneurship, and value exchange among humans and machines.
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