This is a summary of the book titled “How the Future Works:
Leading Flexible Teams To Do The Best Work of Their Lives” written by Brian
Elliott, Sheela Subramanian and Helen Kupp and published by Wiley, 2022. In
this book, the authors examine one of the most profound transformations in
modern business: the rapid and irreversible shift toward flexible work. Written
in the aftermath of the COVID-19 pandemic, the book argues that what began as
an emergency response has evolved into a durable and preferable way of
working—one that challenges long-held assumptions about productivity,
leadership, and the role of the traditional office.
Before the pandemic, flexible work arrangements were rare
and often reserved for elite performers. Most organizations relied on physical
offices, fixed schedules, and direct supervision as the foundation of
productivity. Many leaders believed that innovation depended on employees
sharing the same space, learning through proximity, and being visibly present.
The idea of managing a distributed workforce seemed risky, if not impossible.
Yet when offices abruptly closed in 2019, companies had no choice but to test
those assumptions at scale.
What followed surprised many executives. Productivity did
not collapse; in many cases, it increased. Employees reported greater autonomy,
improved focus, and stronger work–life balance. Creativity and innovation
continued, and in some organizations even flourished. As the authors note,
flexibility turned into a powerful advantage in recruiting and retaining
talent, particularly in a highly competitive labor market. The authors conclude
that a full return to rigid, office-centered work is both unlikely and undesirable.
Central to the book’s argument is the idea that traditional
measures of productivity were flawed long before remote work became common.
Managers once relied on visible activity—attendance, desk time, and “management
by walking around”—as proxies for performance. These methods fail in
distributed environments and, more importantly, never truly measured the
quality or impact of work in the first place. Seeing employees at their desks
does not reveal whether they are engaged, effective, or producing meaningful
outcomes.
To help organizations adapt, the authors outline seven
interrelated steps for retrofitting companies for the future of work. The first
is to operate according to a clear and shared set of principles. Because
flexibility introduces complexity and uncertainty, principles act as a compass
for decision-making. Rather than imposing uniform rules, leaders should
prioritize team-level autonomy, recognize that different functions require
different approaches, and adopt a digital-first mindset that treats remote participation
as the default rather than the exception.
Principles alone, however, are not enough. Organizations
must also establish behavioral guidelines that translate values into everyday
practices. These “guardrails” ensure fairness and prevent the emergence of
“faux flexibility,” where policies appear progressive but still constrain
employee autonomy. Examples such as Slack’s “one dials in, all dial in” rule
demonstrate how simple norms can reinforce inclusion and equity across hybrid
teams.
A defining theme of the book is collaboration rather than
control. The authors caution against top-down mandates and instead encourage
leaders to co-create flexible work policies with employees. Teams that are
already working effectively should be studied and learned from, and flexibility
should be formalized through team-level agreements that clarify expectations
around schedules, communication, accountability, and relationships. This
participatory approach builds trust and ensures that flexibility works for both
individuals and the organization.
Because no universal blueprint exists, experimentation is
essential. Leaders must accept uncertainty, support pilot programs, and view
trial and error not as failure but as learning. Over time, patterns emerge that
reveal what truly supports performance and well-being. The authors emphasize
that there is no perfect data point or benchmark—only continuous improvement
guided by experience and feedback.
The book also challenges the belief that culture depends on
physical proximity. While companies once invested heavily in office campuses,
the authors argue that connection and belonging can be cultivated virtually—and
sometimes more inclusively than before. Research cited in the book links
flexibility to stronger feelings of belonging, higher job satisfaction, and
improved well-being, undermining the assumption that creativity depends on
shared physical space.
Leadership, however, must evolve. The shift to flexible work
has exposed weaknesses in managers who rely on control rather than trust. The
authors advocate developing managers as coaches—leaders who communicate
clearly, show empathy, and focus on outcomes instead of activity. Training
initiatives like Slack’s “Base Camp” illustrate how organizations can
intentionally build these capabilities.
The authors contrast two management paths: the “doom loop”
of constant surveillance and the “boom loop” of trust and accountability.
Excessive monitoring erodes morale, increases anxiety, and drives attrition,
while goal-based management fosters engagement and performance. Tools such as
the RACI matrix help organizations track progress without resorting to
intrusive oversight, reinforcing the principle that results—not hours—matter
most.
Flexibility is not a temporary accommodation but a defining feature of modern work. Employees want and need it, and organizations that embrace it thoughtfully gain a lasting competitive advantage. While flexibility is not a cure-all, the authors argue it is a decisive step toward healthier, more resilient, and more human workplaces when implemented with intention and trust.