This is a
summary of the book titled Principles of Knowledge Auditing written by Patrick
Lambe and published by MIT Press. Knowledge management (KM) is a complex field
with rapid growth, often lacking a common vocabulary and theoretical
underpinnings. In this book, the author delves into knowledge auditing to
clarify its language and trace its evolution. Knowledge audits reveal the state
of knowledge production, access, and use in an organization and can help
support change. They emerged from communication and information audits of the
mid-20th century and target various phenomena, including knowledge stocks,
flows, and processes. However, the precise use of language can cause confusion
and bias, and personal or collective dualism can oversimplify how knowledge is
held in organizations. Typologies organize types of knowledge to support
auditing, sensemaking, and action.
Knowledge
audits, also known as KM assessments, help identify opportunities and needs,
develop action plans, and create alignment across the organization. They
support organizational change by helping leaders understand how the
organization produces, accesses, and uses information. However, knowledge audit
teams often face problems due to a disconnect between the KM function and the
business's daily operation, particularly in service domains like human
resources, IT, and finance.
Knowledge
auditing is a complex field that involves various practices and methodologies,
including inventorying knowledge, evaluating knowledge assets, analyzing
records, and assessing against a benchmark. It originated from the
communication and information audits of the mid-20th century and has evolved
over time. Knowledge audits target various phenomena, including knowledge
stocks, flows, and processes. The scope of knowledge audits varies widely, with
a framework breaking them into seven categories: stocks, flows, goals and
needs, enablers, processes for knowledge creation, capture, discussion,
synthesis, retention, storage, capabilities, and outcomes desired from the
knowledge audit and the KM program overall.
The complexity
of knowledge auditing often leads to confusion and bias in the field. The word
"audit" in KM often implies rigor and authority, while the
methodologies often lack such rigor. The use of the term "asset" is
also confusing, as knowledge doesn't have the same qualities and properties as
tangible or financial assets.
Syllepsis in
knowledge management (KM) can lead to issues when practitioners transfer
attributes from one phenomenon to another, such as knowledge assets. The
International Organization for Standardization's ISO 30401 standard suggests
that knowledge is an intangible asset that needs to be managed like any other
asset. Metaphors in KM can affect how people think about and use knowledge,
such as "stuff" metaphors that discount the human and emotional
aspects of KM. Personal or collective dualism and tacit or explicit dualism
oversimplify how knowledge is held in organizations, leading to errors in
knowledge auditing and KM. The personal or collective dualism leaves out the
core team, preventing understanding how personal knowledge is mediated and
rendered actionable. The tacit or explicit dualism overemphasizes explicit
knowledge, while implicit knowledge includes knowledge that could be made
explicit but has not yet. Typologies organize types of knowledge to support
auditing, sensemaking, and action, but many of them fail to meet auditability
criteria.
Typologies for
personal and organizational knowledge have been developed, but they fail to
meet the requirements for auditability. Michael Zack's typology distinguishes
between declarative, procedural, causal, conditional, and relational knowledge.
Harry Collins' typology identifies three forms of tacit knowledge: relational,
somatic, and collective. Frank Blackler's typology describes knowledge as
"embrained," embodied, encultured, embedded, and encoded. Straits
Knowledge's "Wheel of Knowledge" typology helps understand and manage
personal and organizational knowledge, meeting auditability requirements.
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